Effective Date: August 6, 2025
Casinofluencer.com is committed to promptly addressing all user complaints and feedback in a fair, transparent, and timely manner. This Complaints & Redressal Policy outlines how users can lodge complaints, the process we follow for resolution, and your rights under applicable laws such as India’s Digital Personal Data Protection Act (DPDPA), GDPR, and other global standards.
1. Purpose
- To provide a clear procedure for users to report concerns or complaints regarding content, privacy, data handling, copyright, or any aspect of our website’s operation.
- To ensure compliance with India’s DPDPA, the EU GDPR, and other regional redressal requirements.
2. Scope
This policy applies to any user of Casinofluencer.com, regardless of jurisdiction, with a focus on compliance for users in India and other regulated regions.
3. How to Lodge a Complaint
You may submit a complaint or grievance by emailing us with clear details of your concern:
Email: connect@casinofluencer.com
Subject Line: “Complaint / Grievance – [Your Issue]”
Please provide:
- Your name and contact details
- A detailed description of your complaint (with relevant screenshots or evidence, if necessary)
- Preferred method of response
4. Redressal Process
- Acknowledgment: We will acknowledge your complaint within 72 hours of receipt.
- Review: Your complaint will be assessed by our designated Grievance/Redressal Officer.
- Resolution: We aim to resolve complaints within 15 business days. If an extension is needed, you will be informed of the reason and estimated timeline.
- Communication: You will be informed of the outcome and the steps taken in response to your complaint.
- Appeal: If unsatisfied, you may escalate your concern to the relevant data protection or consumer authority in your jurisdiction (see section 7 below).
5. Grievance / Redressal Officer
We have appointed a dedicated Grievance/Redressal Officer for the purpose of receiving and resolving complaints under relevant laws.
Grievance/Redressal Officer:
Name: [To be updated]
Email: connect@casinofluencer.com
6. Protection & Confidentiality
- All complaints will be handled confidentially and your personal information will only be used for the purpose of resolving your complaint.
- We will not retaliate or discriminate against users for lodging complaints in good faith.
7. Escalation & Regulatory Bodies
If your complaint is not resolved to your satisfaction, you may escalate to:
- India: Data Protection Board of India (DPDPA Redressal)
- EU: Your national Data Protection Authority (DPA)
- USA: Relevant state Attorney General or consumer redressal authority
- UAE/Dubai: UAE Data Office or local e-security regulator
We will provide further contact information upon request.
8. Updates to This Policy
This Complaints & Redressal Policy may be updated periodically. Updated versions will be posted on this page with a revised effective date.
9. Contact
For any questions about this policy or to file a complaint, please reach out to:
Email: connect@casinofluencer.com
By using Casinofluencer.com, you acknowledge that you have read, understood, and agree to the terms of this Complaints & Redressal Policy.